LabelWink
Return & Exchange Policy — LabelWink

LabelWink

Return & Exchange Policy

Your satisfaction matters to us. Please read this policy carefully before placing your order.

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Request Window

3 Days from Delivery

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Unboxing Video

Mandatory for Claims

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Condition

Unused & Tags Intact

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Refunds

Not Applicable

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Return / Exchange Time Frame

All return and exchange requests must be raised within 3 days of delivery. Requests submitted after this window will not be entertained under any circumstances.

⚠️ Inspect your order immediately upon receipt and raise any concerns within 3 days.

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Item Condition

To be eligible for an exchange, the item must meet all three conditions below:

✓Unused and unwashed — item has not been worn or laundered
✓All original tags still intact and attached
✓In its original packaging as received
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Proof of Purchase & Unboxing Video

Every claim requires an unboxing video — without it, the claim cannot be processed. Please share the following via our customer support WhatsApp number:

✓Order confirmation / receipt
✓Clear images of the defect or incorrect item with description
✓Unboxing video — mandatory for all claims, no exceptions
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Eligibility for Exchange

Please read the size chart carefully before placing your order. The following conditions apply:

✓Quality, fitting, or sizing issues are not eligible for exchange unless the entire sizing dispatched is incorrect.
✓If any customisation is missed from our end, our team will make the necessary rectification.
✓For size concerns — once a claim is raised, we will brief you on how to proceed. Resolution requires your full co-operation.
✓Once our team approves the exchange, your replacement will be dispatched only after the original item is received at our dispatch centre.
✓All of the above conditions apply to every product in our catalogue.

❌ Not Eligible for Return or Exchange

✗Items that have been worn, washed, or altered in any way
✗Items with removed, damaged, or missing tags
✗Requests raised after 3 days of delivery
✗Custom orders — all custom pieces are made exclusively for you and are non-returnable
✗Mild colour variance due to photography lighting, screen resolution, or natural fabric dye variation — inherent in handcrafted textiles
✗Minor imperfections from fabric loom — a natural characteristic of handwoven and handcrafted cotton apparel
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No Refund Policy

All outfits at LabelWink are custom fitted and undergo a 3-level quality check before dispatch. Owing to the bespoke nature of our products, no refunds are applicable under any circumstances. Exchange is the only recourse, subject to the eligibility conditions above.

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How to Raise a Request

Contact our customer care team within 3 days of delivery with your order number, unboxing video, and images of the issue:

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WhatsApp Customer Support

Available on our Contact page

Need to Raise an Exchange Request?

Our team responds within 24 hours on business days. Have your unboxing video and order number ready before reaching out.

📧 Contact Support